Shipping and Returns

Shipping Policy

1. Dispatch and Delivery 1.1. We aim to dispatch all orders within [number] working days of receiving payment. 1.2. Delivery times may vary depending on your location. Estimated delivery times will be provided during the checkout process. 1.3. We use reputable courier services to deliver our products. However, we cannot guarantee delivery times and are not liable for delays once the products have been dispatched.

2. Shipping Charges 2.1. Shipping charges are calculated based on the weight and dimensions of your order and your delivery address. 2.2. Shipping charges will be displayed during the checkout process and added to the total cost of your order.

3. International Shipping 3.1. We currently ship to [list of countries]. For international orders, additional customs duties and taxes may apply upon delivery. These charges are the responsibility of the recipient.

4. Tracking Orders 4.1. Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. You can track the status of your order using this number on the courier’s website.

5. Failed Deliveries 5.1. If a delivery attempt is unsuccessful (e.g., due to incorrect address provided by the customer), the courier may leave a delivery notification card or attempt delivery on another day. It is the customer’s responsibility to arrange re-delivery or collection as instructed by the courier.

Returns and Refunds Policy

1. Returns 1.1. We want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, you may return it to us within 30 days of receipt for a refund or exchange. 1.2. To be eligible for a return, the product must be unused and in its original packaging. 1.3. Please contact us at info@daydreamblinds.co.uk to initiate a return. You will be responsible for the return shipping costs unless the return is due to our error or the product is defective.

2. Refunds 2.1. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 2.2. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 days.

3. Exchanges 3.1. If you need to exchange a product for the same item, please contact us at [contact email] to arrange the exchange. You will be responsible for the return shipping costs unless the exchange is due to our error or the product is defective.

4. Faulty or Damaged Products 4.1. In the unlikely event that you receive a faulty or damaged product, please contact us immediately at info@daydreamblinds.co.uk.  We will arrange for a replacement or refund as soon as possible, including covering any return shipping costs incurred.

5. Non-Returnable Items 5.1. Certain products are exempt from being returned.

6. Cancellation Policy 6.1. If you wish to cancel your order, please contact us immediately. Orders that have already been dispatched cannot be cancelled and must be returned according to our returns policy.

Please ensure you carefully read and understand our Shipping and Returns policies before making a purchase. If you have any questions, feel free to contact us at info@daydreamblinds.co.uk